sometimes you just have to persist. I had a vonage account for several years which I LOVED. Our relationship soured when i chose to move to another continent. For five months ...well actually about six months I tried to terminate my service. I tried to stop billing by AMEX....and I tried to email, write and call Vonage. It was really annoying. I finally submitted a complaint via the Better Business Bureau. Finally just now I received an email indicated my account was (finally) terminated that I refund was being issued. Oddly the song, "White Flag" by Dido was playing...when I got the email. I thought it was funny....persistence.
Thank you vonage for righting a wrong. I respect that.
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